About Us

Meet the Team

Tom Drummond
Tom Drummond
President / Founder

Tom coordinates oversight of all company operations, including sourcing of hardware and software solutions, and he plays a critical role in the management of all things related to D2. His mission is to use his vast knowledge and experience of distribution channels, as well as his expertise in project oversight and C-level technology decisions, to help organizations of all sizes increase their technological efficiency. Tom is a hospital volunteer and a proud father of 3 from Whitpain, PA. He is also an avid runner, a member of the Philly Runner Track Club, and enjoys spending time in Ocean City NJ with his wife, Debbie.

Ben Drummond
Ben Drummond
VP of Customer Success

Ben orchestrates solution design and development of business processes and growth, including internal impact, by discovering new ways for D2 to better provide value. His impact is felt externally through detailed assessments of new strategies for clients to better utilize technology within their business. Ben helps small businesses optimize their technology resources by developing plans that closely align with the rest of the business’s goals. He has a vision for D2 to help as many businesses with their technology as possible without ever losing the ability to connect with individuals on the more fine-tuned details of the job. Ben is a self-described ‘beach bum’ and a BBQ enthusiast from Ambler, PA. He was the captain of his wrestling team and still enjoys following combat sports.

Kim Brehm
Kim Brehm
Accountant

Kim maintains accurate QuickBooks records and payroll to keep D2’s financial and administrative processes moving forward in an organized and accurate fashion. She helps D2 solve internal challenges with finance and accounting thanks to her meticulous attention to details, policies, and procedures. Kim is a graduate of Delaware Valley University, with a B.A. in Accounting. She is a certified QuickBooks Pro Adviser and a business owner of her own tax and consulting firm, KB Tax & Consulting Services, LLC.

Robert Brooks
Robert Brooks
Lead Technical Analyst

Robert leads D2’s service delivery by being the go-to guy for solving technical problems in all contexts, including network and security items as well as foundational technology problems. Robert helps SMBs plan and protect themselves for the future with cutting-edge security practices and initiatives, but without losing sight of productivity and functionality needs of today. He is a Microsoft Certified Professional and a certified SonicWall Network Security Administrator. He possesses antivirus certifications in VIPRE Business Antivirus and SonicWall’s Capture Client specializations. Robert is an athlete and veteran traveler from York, PA who is passionate about orchestra. He is a long-time member of the Board of the York Youth Symphony Orchestra and has served as President of the Hunt Valley Symphony.

Max Drummond
Max Drummond
Technical Service Analyst

Max gets his hands dirty every day to work through technology problems, including individual day-to-day issues as well as wide-scale holistic challenges. Max helps businesses overcome technical challenges one problem at a time, with a special focus on problems related to networking and security. Max earned his B.S in Chemistry from Delaware Valley University and comes from a customer service background. He is a soccer player and soccer fan from Chalfont, PA who enjoys getting on the field himself and following the game professionally in various leagues.

Patricia Drummond
Patricia Drummond
Business Manager

Patricia manages the day-to-day tasks needed to support the future growth of the company including reception, bookkeeping, client coordination, and sales support. She helps D2’s clients through the delivery of service agreements that suit their individual businesses and make their lives easier. Patricia also assists D2 in the critical administrative components inherent to all small businesses. She holds a B.S. in Biology from Towson University as well as an MBA from Temple University’s Fox School of Business. Patricia is an animal enthusiast and a foodie from East Norriton, PA. She also has a passion for knitting and creates truly amazing handmade beanies.

John Mattern
John Mattern
Director of Technical Services

John is a ‘jack of all trades’ technically and has extensive experience in everything from server and network infrastructure architecture to cyber security and software development. After more than ten years in the managed services industry, he has dealt with just about every technical issue imaginable and loves resolving every challenge that comes along. John has a B.S. in Information Systems/Software Development from the University of Massachusetts, holds a CISSP (Certified Information Systems Security Professional) and is a Microsoft Certified Systems Engineer (MCSE) in multiple disciplines. In his free time, John enjoys visiting the beaches of Cape May and Strathmere, NJ. He also loves spending time with his fiancée and their extensive four-legged family, playing golf and hockey, and traveling.

Julien Porto
Julien Porto
Senior Technical Analyst

Julien has worked in the IT sector for the past ten years for a number of global organizations, including Eurofins Scientific, WSP USA, and The Nature Conservancy. One of his particular areas of expertise is virtualization technologies and server administration. He is also certified in UX design and skilled at building processes that deliver powerful, delightful, and intuitive user experiences. Julien enjoys competing in hackathons and collaborative coding challenges that require solving complex problems under rigorous constraints, winning several, such as the U.S. Chamber of Commerce’s Free Enterprise Hackathon, the DC Social Innovation Hackathon, and the Pebble Challenge at MasterCard’s Masters of Code Competition. Outside of work, he is an avid fan of Formula 1 racing, a coffee aficionado, and a lover of board games.

Carlos Rosales
Carlos Rosales
Technical Service Analyst

Carlos received his bachelor’s degree in Computer Science from Pontifical Catholic University of Ecuador. He is trained in managing databases and Microsoft SQL Server-based systems. He is also familiar with a range of other Microsoft solutions, including administration of their productivity and collaboration tools. Carlos is originally from Quito, the capital of Ecuador; is bilingual, speaking English and Spanish fluently; and has several years experience in customer service roles. His interests away from work include eSports tournaments, rock pop music, japanese food and culture, and travel. One of his great passions is sharing the food of his homeland and educating others on the natural beauty of Ecuador.

Chris Scanlan
Chris Scanlan
Senior Technical Analyst

Chris deciphers technical challenges in a way that not only includes completing the task at hand but also making sure all parties are satisfied with the solution, and he provides the forethought needed to prevent future issues. Chris helps businesses weed through technical issues in a way that simplifies problems and converts them into solutions. Chris earned his B.A. in History from Hampshire College and has vast experience in customer service. He is a musician and a concert-goer from Fort Washington, PA. He enjoys being an avid learner, never passing by an opportunity to collect new knowledge in interesting topics, ranging from history to political philosophy to technology.

Alex Shaffer
Alex Shaffer
Junior Technical Analyst

Alex is a rising technologist at D2 and a current student majoring in information technology at Bucks County Community College. He is also pursuing A+ (Plus) Certification in Computer Hardware Installation and Maintenance. Previously, he had worked in many different fields from government to construction, and he enjoys playing guitar, being active outdoors, and taking his dog to new places.

Tyler Sicilia
Tyler Sicilia
Technical Account Specialist

Tyler is an expert at supporting new business initiatives and account management for delivery of technical services. He has proven experience in sales and business strategy development and implementation. Tyler is also an effective communicator with a special talent for building mutually beneficial business relationships. He prides himself on an analytical ability to define trends and recognize opportunities that meaningfully impact sales results. Tyler is a graduate of the University of Colorado at Boulder with a Bachelor’s degree in English literature. Though a native of Hatboro, Pennsylvania, he lived in Colorado from 2011 to 2020. When he’s not tracking new business and interfacing with clients, Tyler is a performing musician and music producer, as well as a die-hard Philadelphia Eagles fan.

Kyle Sprenkle
Kyle Sprenkle
Senior Technical Analyst

Kyle tackles computer and technology problems with steadfast determination and consistent communication to see an issue through from cause to solution, including end-user desktop problems as well as network and security challenges. Kyle helps businesses increase their technological efficiency and is able to reliably work through difficulties at various scales. He is a graduate of Penn State University, with an A.S. in Information Sciences and Technology, where he gained experience working as a Level 2 Technician within the Finance and Business IT Department. Kyle is from Red Lion, PA and considers himself a ‘gym rat’ and a fan of good music. He also enjoys reading in his free time.

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