About Us

Meet the Team

Tom Drummond
Tom Drummond
President / Founder

Tom coordinates oversight of all company operations, including sourcing of hardware and software solutions, and he plays a critical role in the management of all things related to D2. His mission is to use his vast knowledge and experience of distribution channels, as well as his expertise in project oversight and C-level technology decisions, to help organizations of all sizes increase their technological efficiency. Tom is a hospital volunteer and a proud father of 3 from Whitpain, PA. He is also an avid runner, a member of the Philly Runner Track Club, and enjoys spending time in Ocean City NJ with his wife, Debbie.

Ben Drummond
Ben Drummond
VP of Customer Success

Ben orchestrates solution design and development of business processes and growth, including internal impact, by discovering new ways for D2 to better provide value. His impact is felt externally through detailed assessments of new strategies for clients to better utilize technology within their business. Ben helps small businesses optimize their technology resources by developing plans that closely align with the rest of the business’s goals. He has a vision for D2 to help as many businesses with their technology as possible without ever losing the ability to connect with individuals on the more fine-tuned details of the job. Ben is a self-described ‘beach bum’ and a BBQ enthusiast from Ambler, PA. He was the captain of his wrestling team and still enjoys following combat sports.

Josh Romo
Josh Romo
Technical Service Coordinator

Josh oversees the entirety of service delivery at D2, including day-to-day help desk operations and higher level project oversight and management. Joe helps SMBs work through their problems in a time and resource efficient manner by leveraging available personnel. He always finds a way to get the job done in the most sensible and straightforward way possible. Josh has CompTIA A+, Network +, and Security + Certifications, worked in the U.S. Army as an IT Specialist, and has experience supporting point-of-sale systems and networks for various well known restaurants across the country. Outside of D2, Josh is a chef and enjoys experimenting with new recipes from in his hometown of Warrington, PA. Josh also loves spending time with his dogs Buddy and Max.

Robert Brooks
Robert Brooks
Lead Technical Service Analyst

Robert leads D2’s service delivery by being the go-to guy for solving technical problems in all contexts, including network and security items as well as foundational technology problems. Robert helps SMBs plan and protect themselves for the future with cutting-edge security practices and initiatives, but without losing sight of productivity and functionality needs of today. He is a Microsoft Certified Professional and a certified SonicWall Network Security Administrator. He possesses antivirus certifications in VIPRE Business Antivirus and SonicWall’s Capture Client specializations. Robert is an athlete and veteran traveler from York, PA who is passionate about orchestra. He is a long-time member of the Board of the York Youth Symphony Orchestra and has served as President of the Hunt Valley Symphony.

Patricia Drummond
Patricia Drummond
Business Manager

Patricia manages the day-to-day tasks needed to support the future growth of the company including reception, bookkeeping, client coordination, and sales support. She helps D2’s clients through the delivery of service agreements that suit their individual businesses and make their lives easier. Patricia also assists D2 in the critical administrative components inherent to all small businesses. She holds a B.S. in Biology from Towson University as well as an MBA from Temple University’s Fox School of Business. Patricia is an animal enthusiast and a foodie from East Norriton, PA. She also has a passion for knitting and creates truly amazing handmade beanies.

Zac Hallman
Zac Hallman
Technical Service Specialist

Zac solves the most complex technical problems that could possibly be thrown his way, including infrastructure design and management, software development and integration projects, and networking and security initiatives. With astounding efficiency and delivery, he helps businesses overcome every technical challenge they may be faced with. He has experience in the entirety of the IT family tree, including networking, servers and infrastructure, security, individual computing, and software development. Zac has completed major network overhauls for SMBs, transforming the way their technology functions. He is a quantum physicist by education and a boxer from Whitpain, PA. He enjoys working on his car and building homemade tools and solutions with his 3D printer.

Chris Scanlan
Chris Scanlan
Technical Service Analyst

Chris deciphers technical challenges in a way that not only includes completing the task at hand but also making sure all parties are satisfied with the solution, and he provides the forethought needed to prevent future issues. Chris helps businesses weed through technical issues in a way that simplifies problems and converts them into solutions. Chris earned his B.A. in History from Hampshire College and has vast experience in customer service. He is a musician and a concert-goer from Fort Washington, PA. He enjoys being an avid learner, never passing by an opportunity to collect new knowledge in interesting topics, ranging from history to political philosophy to technology.

Max Drummond
Max Drummond
Technical Service Analyst

Max gets his hands dirty every day to work through technology problems, including individual day-to-day issues as well as wide-scale holistic challenges. Max helps businesses overcome technical challenges one problem at a time, with a special focus on problems related to networking and security. Max earned his B.S in Chemistry from Delaware Valley University and comes from a customer service background. He is a soccer player and soccer fan from Chalfont, PA who enjoys getting on the field himself and following the game professionally in various leagues.

Joe Ramos
Joe Ramos
Sr. Technical Service Analyst

Joe does it all when it comes to technology. Essentially the technology Swiss-Army knife, Joe delivers both customer-facing service as well as behind-the-scenes complex administration expertise. Joe helps businesses decode technical obstacles with a genuine understanding of the root cause of the issue and the impact each problem has on the business. Joe is a graduate of Orleans Technical Institute and is a Certified Cisco Network Administrator (CCNA) with extensive experience in Novell Network products, Microsoft Operating Systems (Server and Client), and Active Directory administration. Joe is a guitarist and Philadelphia sports enthusiast from Harleysville, PA. He enjoys spending time with his family and traveling to Portugal.

Roy McKenzie
Roy McKenzie
Sr. Technical Service Analyst

Roy aids in both big picture and granular solutions for businesses to overcome a wide array of their technical challenges. He guides their strategic decision making and planning for complex infrastructure systems. Roy helps businesses of all sizes manage their IT from top to bottom in a way that’s consistent with the nature of their business and in accordance with modern IT best practices. Roy is a graduate of Penn State University with a B.S. in Information Systems. He has experience as a VP of IT, a technical services manager, and a systems analyst and software programmer. Roy is a Microsoft Certified Professional and a Citrix Certified Administrator with experience in all versions of Windows Server operating systems, Exchange Server, SQL server, and myriad third party applications. Roy is a Texan, an experienced kayaker, and, like many from the southwestern region, a hot sauce aficionado.

Kyle Sprenkle
Kyle Sprenkle
Technical Service Analyst

Kyle tackles computer and technology problems with steadfast determination and consistent communication to see an issue through from cause to solution, including end-user desktop problems as well as network and security challenges. Kyle helps businesses increase their technological efficiency and is able to reliably work through difficulties at various scales. He is a graduate of Penn State University, with an A.S. in Information Sciences and Technology, where he gained experience working as a Level 2 Technician within the Finance and Business IT Department. Kyle is from Red Lion, PA and considers himself a ‘gym rat’ and a fan of good music. He also enjoys reading in his free time.

Jason Miller
Jason Miller
Technical Service Analyst

Jason completes technology problems and has the added skill of being able to handle challenges that cross the line into carpentry work, including audiovisual solutions and complex cabling challenges. He helps organizations streamline their business processes and install intricate systems that expand the offering capabilities and value of their company. Jason is a graduate of York Technical Institute and has experience as a Product Support Specialist as well as a dedicated Network Administrator. He is an outdoorsman and a handyman from Spring Grove, PA. Jason enjoys escaping to his cabin and making wine at a local vineyard.

Sean Parsons
Sean Parsons
Technical Development Specialist

Sean integrates customized software and developmental processes into business systems, including application creation, database reformatting, and migrations. Sean helps businesses connect the dots with software specifically designed to solve their unique challenges. He is a graduate of Penn State University’s Schreyer Honors College with a Bachelor’s degree in Security Risk Analysis with a focus in Cyber Security. He also earned a Master’s degree in Information Sciences and Technology with a focus in Data Science. He has experience as an intern at major tech companies Boeing and Microsoft. Sean is a creator and an entrepreneur. He enjoys building ideas from scratch and seeing them through into actionable results, as seen through his founding of Nittany Data Labs, one of the largest STEM clubs at Penn State which accumulated over 900 members.

Kim Brehm
Kim Brehm
Accountant

Kim maintains accurate QuickBooks records and payroll to keep D2’s financial and administrative processes moving forward in an organized and accurate fashion. She helps D2 solve internal challenges with finance and accounting thanks to her meticulous attention to details, policies, and procedures. Kim is a graduate of Delaware Valley University, with a B.A. in Accounting. She is a certified QuickBooks Pro Adviser and a business owner of her own tax and consulting firm, KB Tax & Consulting Services, LLC.

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